Returns & Exchange
Dear valued customer,
We appreciate your business and are committed to ensuring your complete satisfaction with our products. In the event that you receive a defective item, we have established a formal and professional return policy to address your concerns.
Defective Item Return Policy:
Initiation of Request: You have a window of 14 days from the date of delivery to request a refund for a defective item. To initiate this process, kindly follow these steps:
a. Contact Us: Please get in touch with our dedicated customer support team within the 14-day timeframe. You can reach us by using our convenient online form. In your communication, it is essential to provide a detailed description of the problem you have encountered and, if applicable, include relevant pictures as evidence of the defect.
Request Review: After receiving your request, our team will promptly review the provided information. If your request is approved, we will proceed with the return process.
a. Return Shipping Costs: Please note that the decision to cover return shipping costs will be made on a case-by-case basis. In some instances, these costs may be deducted from your refund amount.
Return Process: Upon approval, we will provide you with a return shipping label. Use this label to send the defective item back to us. We kindly request that you follow our provided shipping instructions carefully to ensure a smooth return process.
Inspection and Confirmation: Once we receive the defective item, our dedicated team will conduct a thorough inspection to confirm the reported defect.
Refund Issuance: Following a successful inspection, we will promptly process your refund. The refund will be issued to your original payment method within 3-5 business days. The refunded amount will equal the original purchase price of the defective item.
For further details and comprehensive information regarding our refund policy, please visit our Refund Policy Page on our website.
Thank you for choosing Vape Papa, and please do not hesitate to reach out if you have any questions or require further assistance. Your satisfaction is of the utmost importance to us.
Vape Papa Customer Service Team